Customer Service
Frequently Asked Questions
Q. How do
I contact you when I have a question about one of your products or services?
A. There are a few ways to contact Jerry Baker Customer Service:
Email: Feel free to
send us an email with any concerns or questions about our
publications and products.
Please include your mailing address and zip code in your message so we can access your account.
Regular Mail:
If you prefer using the good ol' Post Office,
drop us a line at:
Jerry
Baker
P.O. Box 805
New Hudson, MI 48165-0805
Call Toll-Free: To order any of our publications or products via telephone, call
us toll free at:
1-800-888-0010
Monday - Friday
9:00 a.m. - 5:00 p.m. EST
To speak
to a Customer Service Representative, call us toll free at:
1-800-336-5885
Monday - Friday
9:00 a.m. - 5:00 p.m. EST
Fax: To order or request product information by fax, send your order
or request to:
1-248-437-3884
Q. How
do I return a Free Preview Book Offer?
A. We want you to be completely
satisfied with any book you order from us, and all are backed by our
No
Risk Guarantee. If, after previewing the book, you
decide to return it, just follow the simple steps under our
Easy
Returns—there's no muss, no fuss and no risk!
Q. What if
a product arrives damaged?
A. Report any damaged
or defective shipments to our Customer Service Department via any of the
methods listed above. We'll initiate your claim and arrange to have the
product returned to us, at no cost to you.
You must hold the original
box, packing materials and damaged merchandise, or the carrier will not
honor the claim.
Q. What if
I'm not satisfied with one of your products?
A. If any* one of our products
fails to meet your expectations for any reason, you can return it for
a replacement, exchange, or refund (excluding delivery charges) for up
to 90 days following receipt of the item. Returns made after 90 days will
only be exchanged for the same item. Please follow the return instructions
on the back of your invoice.
*DVDs
are not returnable unless defective.
Q. What if
I've already paid for or returned the book or product, and then get another
bill in the mail?
A. Just mark "Paid"
or "Returned" on the invoice, return it to us, and we'll take care
of the rest.
Back
To Top
Our Unconditional Guarantee
We work
hard to bring you the best home, health, and garden products and publications
available anywhere. We are fully confident that you'll love everything
you get from us. At Jerry Baker, if you're not satisfied, we're not satisfied—it's
that simple. We stand behind all of our products 110%!
Back
To Top
Gardening & Lawn Questions?
If you have
a lawn, garden, or plant problem, please take a moment to look at our
Archived Articles. Here you'll find answers to many of the most common
lawn and garden problems, as well as many of Jerry Baker's most popular
tips and tonics for lawn, garden, trees, and shrubs. And, we urge you
to always follow
safety
first
when using our tips and tonics.
Can't find
the answer to your problem here? We recommend contacting your local
USDA
Service Office or the
County
Agriculture Extension Office where you can receive answers
to your lawn, garden, and plant questions specific to your geographic
location. While we are pleased to answer any questions you may have concerning
any of our products or books, we're sorry, but we're unable to provide
answers to individual requests about general lawn or garden care.
Back
To Top
Product Availability
Most of
our products are in stock and readily available. When an item is no longer
available, it will be removed from the web site as soon as possible. If
your order includes one or more items that are no longer available, your
credit card will not be charged for them, and you will be notified by
email. If a product is out of stock, or is unavailable for sale in your
state, a customer service representative will notify you via phone or
email.
To keep our prices low and to offer you the best possible deals, most
of our larger products are shipped directly from the manufacturer. These
products are usually shipped within 48 to 72 hours of receipt of your
order, but because they are not leaving our warehouse, delivery may take
2 to 3 weeks.
Back
To Top
Shipping & Processing for U.S. Customers
All product
(non-book) orders are subject to a shipping and processing charge based
on the chart below. Our shipping and processing charge is intended to
compensate our company for the services we provide, which enable you to
enjoy the convenience of home delivery and selection. It includes the
cost of processing your order, handling and packaging the product(s) you
have purchased, delivering them to you and/or to the recipients you designate,
processing returns, and overhead costs associated with these services.
It does
not only reflect the actual shipping charge we incur.
| Merchandise
Total* |
Add
Shipping & Processing Charge** |
| $0 to $15 |
$5.95 |
| $15.01 to $25 |
$7.50 |
| $25.01-$35 |
$8.50 |
| $35.01-$50 |
$9.50 |
| $50.01-$75 |
$10.50 |
| $75.01-$100 |
$12.50 |
| OVER $100.00 |
Please Add 15% |
*Per Delivery
Address
**Continental U.S. only. Contact our Customer Service for Shipping & Processing
charges to addresses outside the continental U.S.
Orders are
shipped standard ground delivery. Most non-book products are shipped from
our warehouse within 48 to 72 hours, but please allow 5 to 12 business days
for delivery. Most of our larger products are shipped directly from the
manufacturer. When this is the case, the product is usually shipped within
48 to 72 hours of receipt of your order, but because they are not leaving
our warehouse, delivery may take up to 2 to 3 weeks.
Our books,
DVDs, and Booklets may be available for shipping to Alaska or Hawaii,
or other areas outside of the continental U.S. Please contact Customer
Service by
email,
fax, or by phone toll-free, 1-800-888-0010 with your questions.
Shipping & Processing for Canadian Customers
In placing
your order, you hereby authorize Jerry Baker to appoint a Canadian customs
broker to act on your behalf to obtain customs clearance of your merchandise
and remit applicable duties and taxes to Canada Customs and Revenue Agency.
Amounts received by Jerry Baker for duties and taxes are accepted on your
behalf, for the broker.
In returning merchandise to our Canada address, you irrevocably authorize
the Canadian customs broker to submit a claim for duties and taxes to
Canada Customs and Revenue Agency on your behalf and to receive, endorse,
and deposit all such refunds. Jerry Baker will refund the purchase price
together with the duties and taxes directly to you, our customer.
At this time, we offer our books and Hose-End Sprayers for shipping into
Canada.
Orders are shipped via Canada Post/United States Postal Service. Please
allow 6 to 8 weeks for delivery.
Back
To Top
Email Promotions & Newsletters
From time
to time, we'd like to send you information about specials we are running,
new features, and timely topics to keep you on top of what's going on.
If you would prefer not to receive email from us, we'll be happy to take
your name off of our list. To remove your name, you may either use the
link that is included on each of the promotional emails we send, or you
may
click here. You may also use this link to update the email address to
which you wish information sent. If you are not interested in receiving
special offers from other companies, you may simply send an email to our
Customer
Service department, or call our toll-free Customer Service
number, 1-800-336-5885.
At Jerry Baker, we respect our customers and their right to
Privacy,
both online and off. We believe your personal information is confidential,
and should be kept confidential.
Back
To Top
Security
You can
feel safe and secure when ordering products from us. Internet security
has gotten a lot of bad press, and for some folks, it has been a little
scary. We take your security concerns very seriously, so you can be confident
that your personal and financial information is safe with us.
Why
do we collect your information? Gathering this information
allows us to process orders, personalize your shopping experience, and
inform our customers and email subscribers of special offers and discounts.
What
information do we collect? When
you place an order, we collect the following information: your name, telephone
number, email address, credit card billing information, relevant promotion
or catalog codes, and, if relevant, the recipient's name, address, and
phone number. The information entered is collected even if you cancel
or do not complete an order.
How
is my credit card information transmitted over the Internet?
Our web site encrypts (or scrambles) your credit card number prior
to transmission over the Internet using industry standard secure socket
layer (SSL) encryption technology. For SSL to work, you must use an SSL-enabled
browser. Most available browsers version 3.0 and later, support SSL.
However,
no transmission of data over the Internet, or any other public network,
can be guaranteed to be 100% secure. Although we make reasonable efforts
to safeguard your personal information when we receive it, we cannot warrant
the security of information you transmit to us. For more information on
how we safeguard your personal information, please read our
Privacy
Policy.
Back
To Top
Corporate Information
The following
contact information is for all
non-customer related business:
Administrative
Address:
American Master
Products, Inc.
d/b/a Jerry Baker
53400 Grand River Ave.
P.O. Box 805
New Hudson, MI 48165
Administrative
Phone: 1-248-437-3000
Administrative Fax: 1-248-437-3884
Back
To Top
Manufacturers’ Warranties
Shop with confidence:
Because Jerry Baker is an Authorized Retailer for every product we sell,
any limited warranty on a manufacturer's product will apply when you purchase
it from us. It is important to thoroughly understand your product's warranty!
A free copy of the manufacturer's limited warranty may be obtained by
writing to:
Warranty Information
Jerry Baker
P.O. Box 805
New Hudson, MI 48165.
Please contact the appropriate manufacturer directly for all warranty
and repair issues. Most manufacturers' warranties are "over-the-counter"
warranties. This means that if something should go wrong with the unit,
the purchaser is responsible for transporting it to and from the manufacturer.
We recommend shipping via insured UPS or FedEx and calling the appropriate
manufacturer prior to shipping any merchandise to obtain any required
Return Authorization or Service Authorization numbers for your warranty
or service claim. Jerry Baker does not extend or modify manufacturer warranties
in any way and is not authorized by any manufacturers to perform any warranty
claim or service.
TAXES:
6% sales tax is added to all orders shipped to Michigan.
CURRENCY: All orders are payable in U.S. currency.
Back
To Top